Refund policy

Last updated: 18 April 2026

Dawerlee Shop wants every order to land well. If it does not, this policy explains exactly how returns, refunds, and exchanges work — in line with Kuwait Consumer Protection Law No. 39 of 2014 and its amendments.

Your 14-day return window

You may return an eligible item within 14 calendar days of delivery for a full refund or exchange. The 14 days start the day the courier marks your order as delivered.

What qualifies for return

• The item is unused, unworn, and in its original condition.
• All original packaging, tags, seals, manuals, cables, and free gifts are included.
• The item is not on the exclusions list below.

What cannot be returned

• Items that have been opened, used, installed, or had their factory seal broken (unless defective on arrival).
• Personal-care, intimate, or hygiene products once unsealed.
• Perishable goods, custom or personalised orders, and digital downloads after delivery.
• Gift cards and final-sale items clearly marked as non-returnable at checkout.

Defective or wrong items

If your order arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery and we will arrange a free replacement or full refund, including the original delivery fee. Please keep the original packaging and photograph the issue where possible.

How to request a return

1. Email info@dawerleeshop.com or WhatsApp +965 4103 3414 with your order number and reason.
2. Our team will confirm eligibility and arrange a pickup anywhere in Kuwait, usually within 1–2 business days.
3. Once we receive and inspect the item, we will process your refund within 7 business days.

How you will be refunded

• KNET / card / Apple Pay: refunded to the original payment method. Bank posting can take an additional 3–7 business days.
• Cash on delivery: refunded to your preferred bank account (IBAN) or as Dawerlee Shop store credit — your choice.

Return shipping fees

Return pickup is free if the item is defective, incorrect, or damaged in transit. For change-of-mind returns, a standard pickup fee of 2 KWD applies and is deducted from your refund.

Exchanges

Need a different size, colour, or model? Request an exchange the same way as a return. If the new item costs more, you pay the difference; if it costs less, we refund the difference.

Need help?

Email info@dawerleeshop.com · Call / WhatsApp +965 4103 3414 · Instagram @dawerlee_shop. We answer Sunday to Thursday, 9am to 9pm AST.